Job Description

Join our Network Operations team as a Technical Support Engineer and play a crucial role in maintaining our network infrastructure and ensuring optimal performance for our clients.

Key Responsibilities

• Monitor network performance and ensure system availability
• Troubleshoot and resolve network issues in a timely manner
• Provide technical support to clients via phone, email, and remote sessions
• Maintain and update network documentation and procedures
• Implement network security measures and monitor for threats
• Collaborate with other IT teams to resolve complex issues
• Perform regular network maintenance and upgrades
• Configure and install network equipment and software
• Monitor system resource utilization and capacity planning

Technical Requirements

• 0-1 years of experience in technical support or network operations
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with network monitoring tools
• Knowledge of Windows and Linux operating systems
• Understanding of network security principles
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work in shift rotations including nights and weekends

Preferred Qualifications

• CCNA or similar networking certification
• Experience with help desk or IT support
• Knowledge of cloud networking concepts
• Familiarity with ITIL processes
• Basic scripting knowledge (Python, Bash)